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pixellabs

A Baku-based web and digital marketing studio. We build the site, the web app and the campaigns as one system — and measure the result.

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  • Email: [email protected]
  • Phone: +994 77 532 99 33
  • Address: 8-24 Haji Zeynalabdin Taghiyev St, Baku 1005

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CRM, ERP & business systems

CRM integration

Whichever channel a customer writes from, your CRM should show them in one card.

Start the conversationCRM, ERP & business systems

Your customers reach out through different channels — website, calls, WhatsApp, Instagram, email — but that shouldn't split into separate records. We connect your website forms, telephony, messaging channels and ad platforms to your CRM, complete with field mapping and source tracking.

What is included

CRM integration

  • Direct connection of website forms to the CRM

  • Telephony (call) integration

  • WhatsApp and Instagram messages flowing into the CRM

  • Email and ad platform connections

  • Field mapping and source tracking

  • Automatic retry on failure — no data is lost

How we work

CRM integration

  1. 01

    Channel list

    We define which channels (website, calls, WhatsApp, Instagram, email) will be integrated.

  2. 02

    Connection setup

    We connect each channel to your CRM and map the fields.

  3. 03

    Sync testing

    We verify data transfers correctly and without loss.

  4. 04

    Go-live

    We hand over the system fully working and give guidance for monitoring it.

Outcome

Whichever channel a customer writes from, your team sees them in a single card, and no inquiry slips through.

Questions

Frequently asked questions

  • 01Which channels can be integrated?

    Website forms, telephony, WhatsApp, Instagram, email and ad platforms — chosen based on your needs.

  • 02Does the integration work both ways?

    Where the API allows it, we set up two-way sync.

  • 03Is data lost if a connection fails?

    No, if an error occurs the system automatically retries and the data is preserved.

Related services

CRM, ERP & business systems

  • CRM system

    Stop losing leads along the way — move your sales process into one system where every stage is visible and tracked.

  • ERP system

    The moment an order is entered, inventory and finance update themselves — every department works from the same database.

  • Website development

    A site that does more than look good — it brings in inquiries, loads fast on a phone and gets found in search.

Ready to grow?

Get in touch to bring all your channels into one CRM.

Start the conversationBack to all services